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BOOKING CONDITIONS YOUR
HOLIDAY CONTRACT WITH HOME & AWAY HOLIDAYS WHICH IS A TRADING NAME FOR THE
TRAVEL TEAM LTD.
CONDITIONS
A
Apply
to all Bookings covered by ATOL NO 5838 as shown on Invoice.
1.
RESERVING YOUR HOLIDAY
On the receipt of your request and deposit we will confirm your booking and
from that point
Cancellation charge will apply and send you a confirmation with details of
your arrangements.
Please note that a telephone booking confirmation is as firmly confirmed as
if it were made /Confirmed in writing at the time
2. PRICE GAURANTEE
CHARTER FLIGHT ARRANGEMENTS: -
The price
shown on this confirmation invoice will not be subject to any surcharges.
3. SCHEDULED FLIGHT
ARRANGEMENTS
As scheduled airline
reserve the right to increase prices at any time the price shown on the
confirmation invoice will only be guaranteed once full payment is received.
The payment of deposit guarantees your seat, not the price.
4. GOVERNMENT ACTION
Our Price Guarantee
cannot cover increases due to direct Government action. E.g. the imposition
of VAT or Passenger levy
5. MINOR CHANGES TO YOUR
HOLIDAY
If we are obliged to make
any minor change in the arrangements of your holiday we will inform you as
soon as possible.
6. MAJOR CHANGES TO YOUR
HOLIDAY
If before you depart we
have to make any major changes to you holiday arrangements e.g. change of
departure time of more than 12 hours, change of airport (but excluding
changes between airports in London region, aircraft type or airline) it will
not be because we are forced to do so by circumstances usually beyond our
control. In such any unlikely event we will inform you immediately and our
objective will be to minimise your inconvenience, we will wherever possible
offer you alternative arrangements as close as possible to your original
choice. You will then have a choice of accepting, taking another available
holiday of similar price or cancelling. Should you choose to cancel you will
be reimbursed all monies paid to us.
7. GROUP HOLIDAYS AND
RELIGIOUS TOURS
Some of our holidays are
based on minimum number of participants and in the unlikely event that these
numbers are not reached we reserve the right to cancel the tour and refund
all payments made. Prices are subject to increase if the group size is
reduced.
8. HAJJ AND UMRAH
PACKAGES
You agree to be
responsible for and guarantee payment in respect of all persons named on the
booking. You also agree to be responsible for the behaviour of all persons
travelling with your party. We will correspond directly with you and all
documents will be sent to you on the confirmation of booking. It is your
responsibility to ensure that all persons travelling in your party are aware
of the information relevant to the Umrah or Hajj package and that they
conduct themselves in an appropriate manner having regard to the sacred
nature of the tour.
9. UMRAH VISA
The Company visa service
allows applying on your behalf for Umrah visas to Saudi Arabia. The Company
is unable to guarantee the obtaining of any visa and consequently accept no
liability whatsoever for any refusal or delay in obtaining Umrah visa. The
Company reserves the right to claim any associated costs incurred as a
result of the delay or refusal.
The Company is also not liable for any delay in obtaining Umrah visa due to
misplace/lost of passport in embassy. The Company is not liable if embassy
keeps passport for longer period due to additional checks. Approval Charges
£ 50/ Per Passport non-refundable once approval proceeds.
10.
THE
HEALTH AND GENERAL INFORMATION FOR HAJJ AND UMRAH PASSENGERS
It is your
responsibility:
·
To check
your tickets, vaccination certificates, accommodation vouchers, passport,
visa or anything else which might prevent you from being allowed to travel.
·
You must
notify The Company immediately if you think any information is incorrect.
The Company will not be responsible for any problems, which may arise in the
event that you failed to notify The Company
·
To make
sure that your passport is valid for at least six months after the date
your pilgrimage ends.
·
To consider
taking out travel insurance for your trip. The Company would recommend this
in all circumstances.
·
To ensure
that you comply with all travel health requirements, such vaccination.
·
To ensure
that you understand and are aware of the rituals of your Umrah and how to
perform them.
·
To be aware
that during peak season, particularly the Ramadan period, because of the
huge numbers of people on pilgrimages and the problems of overcrowding, your
room facilities or furniture may be different. The Company is unable to
prevent this from occurring on occasion and accept no liability for it.
·
To be
aware, particularly at the time of the Ramadan, flights and destination
airports can sometimes be altered at the last minute. The Company have no
control over this and you should accept that this could happen to you.
·
To
understand that Saudi Arabia is not subject to the same health and safety
regulations that exists in the UK and Europe. In many areas, the operation
of certain amenities and facilities may be subject to local licensing laws
or religious pilgrimage. Maintenance and local energy conservation measures
may mean that the hotel or apartment limits certain facilities, e.g. air
conditioning or water supplies. In addition, unusual weather conditions may
cause electricity failure. The Company will not be liable for any damage or
losses arising from this. In most cases this leads to a useful experience
but you should be aware that accommodation in apartments and hotels is
provided on a shared basis (unless appropriate extra fee have been paid and
this is stated on your confirmation). All information about the hotels has
been provided by those hotels and may not have been verified by The Company.
All hotel rooms have private bathrooms but you should be aware that the
sizes of the rooms are usually smaller than those in the UK and Europe.
·
To
understand that the star rating of the hotels has been devised as guidance
by The Company and indicates the standard of hotel offered, the meals are
provided on a self-service basis in hotels and apartments. You should be
aware that the food served is local food and may vary from day to day.
11. ALTERATION OF YOUR
CONFIRMED HAJJ AND UMRAH BOOKINGS.
Whilst
everything will be done to provide the Umrah as confirmed, The Company may
occasionally have to change your arrangements or part of them. The Company
reserves the right to do so without prior notice. In the case of
alterations, The Company will do its best to notify you before departure. If
The Company has to make significant alterations to your arrangements, it
will notify you as quickly as possible. Significant alterations include:-
1. The change of airport
(except between airports serving the same city) or changed by government
authorities.
2. If the outward or return flight is rescheduled by more than 24 hours.
You may then:
3. Take comparable alternative Umrah Package subject to availability; OR
4. Withdraw from the booking completely in and The Company will make a full
refund of payments made by you.
The factors affecting
flights stopping at an airport en route are not normally known in time for
notification, such alteration is not regarded as a significant change and
neither are changes in carrier or aircraft type. The Company is not liable
to pay compensation where the changes are by reason of unusual and
unforeseeable circumstances beyond The Company control and which could not
have been avoided by the exercise of all due care. These could include, but
are not limited to, war, threat of war, riot, civil strife, terrorist
activity (actual or threatened), industrial dispute, technical problems with
transport, machinery or equipment, power failure, natural or nuclear
disaster, fire, epidemic, flood, drought, unavoidable technical problems
with transport, and adverse weather. The Company is also not liable to pay
compensation where the change is by reason of low bookings, which applies
where an insufficient number of people book a pilgrimage for it to be
financially viable. All group pilgrimages require a minimum number of
bookings before they will operate. The Company does not accept liability for
delays to flights to or from the United Kingdom or for any cancellation of
flights. The Company is also not liable to pay any compensation in case of
delay departure as they are subject to air traffic control.
12. LIABILITY
When you make booking
with us you acknowledge there is a element of risk associated with
pilgrimage generally, particularly in Saudi Arabia for the Hajj. These
include overcrowding in hotels, on all forms of transport and poor
management of the public places. These risks can also include the risk of
injury or illness in remote places without medical facilities. You must be
fit enough to undertake the pilgrimage and you must exercise reasonable care
for your own safety and the safety of other members in your group.
·
We shall
not be liable for any personal injury. You are solely responsible for your
travel/health insurance arrangements. We do not offer any travel/health
insurance.
·
We shall
not be liable for any delay in performing Hajj rites or for failure to
perform Hajj rites in the delay or failure result from circumstances beyond
our control.
·
The Travel
Team Ltd. will not take any responsibility for safeguarding the property of
individuals at any time during the journey nor for any loss or damage of any
property.
13. THE COMPANY’S
OBLIGATION.
1. While booking with The
Company you acknowledge that there is a risk associated with the Umrah. The
risks include overcrowding in hotels and poor management of public
places. You should be fit enough to undertake the Umrah and you must take
reasonable care for your own safety and the safety of other persons in your
group.
2. If a member of your party is injured or killed as a result of an element
forming part of your arrangements booked before departure from the UK, the
responsibility could be accepted if the death or injury is due to a fault on
our part or the part of our agents or suppliers. If any part of your
booking arrangements before your departure from the UK is not as explained
in our brochure, or not of a reasonable standard, The Company will accept
responsibility if this is due to a fault on our part or that of our agents
or suppliers. The Company do not accept responsibility if any death,
personal injury or failure of your pilgrimage arrangements is not caused by
any fault of The Company, or our agents or suppliers. The Company do not
accept responsibility if the death, personal injury or failure of the
arrangements is due to unforeseen circumstances which, even with all due
care, The Company, our appointed agents or suppliers could not have
anticipated or avoided.
3. The payment to you or member of your party for death, personal injury or
illness, you must give The Company or our insurers the rights you may have
to take action against the person or organisation responsible for causing
the death or personal injury or illness. You must co-operate fully with The
Company in seeking recovery of any payment made.
14. FLIGHTS
Details of airlines,
flight number/schedules and destination airport will be shown on your
invoice confirmation. We regret we are unable to guarantee specific aircraft
types of airline.
15. LUGGAGE
The Travel Team Ltd is
not responsible for excessive luggage or for any item carried by passengers.
Passengers are solely responsible for their own luggage throughout the
journey. This includes loading and unloading during transfers from point A
to point B and to coaches, etc.
16. INSURANCE
The Company strongly
recommended that the Clients take out adequate insurance. The client is
herewith recommended to read the terms of any insurance affected to satisfy
them as to the fitness of cover. The Company will be pleased to quote you
for insurance. Should insurance be declined you will be asked to sign our
indemnity form. No liability is accepted whatsoever for any loss of
property, injury, ill health, death, hospitalisation, theft or loss of
airline tickets,
passport, baggage or
money during the trip. You are solely responsible for your own travel and
health insurance.
17. MAKING A BOOKING
The person making the
booking becomes responsible to the Company for the payment of the total
price of the arrangements for all passengers shown on the invoice.
18. DEPOSIT
No booking will be
confirmed unless the required deposit has been received by the Company.
19. CHANGING YOUR
ARRANGEMENTS
If you wish to change any
item- Other than increasing the number of person in your party-and provided
we can accommodate the change you will have to pay an Amendment fee per
person. These fees can vary greatly and will be advised at the time changes
are made. Changes must be confirmed to as in writing. From time to time we
are required to collect additional taxes. You will be informed of any
additional taxes prior to ticket issue.
20. CANCELLATION
Should you or any member
of your party be forced to cancel your holiday, we must be notified in
writing by the person who made the booking and who is therefore responsible
for the payment of the cancellation charges. Cancellation charges on airline
tickets are dependent on the airline the fare type and when cancellation
takes place varying from 25% to 100%. Please check at the time booking. It
should be noted that the majority of discounted airline tickets carry
100% cancellation
charges. Also accommodation vouchers once issued are usually non-refundable.
Cancellation charges are calculated from the date we receive the written
notice of cancellation. Amount of cancellation charge (Shown as per total
holiday cost)
More than 42
days…………………………………………………………………… Deposit
29-42
days…………………………………………………………………………… 50%
15-28
days…………………………………………………………………………… 70%
08-14
days…………………………………………………………………………… 90%
01-07
days…………………………………………………………………………… 100%
AFTER TICKET ISSUED
Cancellation will result in of 100% of total cost of all travel arrangements
in most cases. Please consult your reservation advisor. Charter flights
carry a 100% cancellation fee both before and after ticket issue.
21. LEGAL JURISDICTION
We accept the
jurisdiction of the courts in part of the UK which the client is domiciled.
For clients not domiciled in the UK the Courts of England shall case sole
jurisdiction.
CONDITIONS B
Apply to all bookings
covered by an ATOL no other than 5838 as shown on Invoice. Please read the
following terms and conditions carefully as they apply to all the booking
made. No variations shall be valid unless agreed and confirmed in writing by
a Director of the company. A verbal variation will not be valid. The company
act as agent only in transactions related to flights. Car hires,
accommodation, package holiday etc. and book those facilities holiday for
you (the client) on behalf of the supplier or Operator (the Principal). The
Company are not the Principal and do not act as the
Principal nor shall they
be construed as being such by interference or otherwise. This confirmation
does not constitute a contract. Your contract is with the Principal named on
Invoice. The company are not liable for the Principals actions failures or
omissions. No booking will be confirmed unless the required deposit has been
received by The Company. Principal reserve the right to increase prices up
to the date on which they receive the balance. Payment of the deposit
guarantees your seat, not the price. Booking made will be immediately
subject to the Principal’s terms and conditions and The Company have no
authority to vary them in the Client’s favour. All amendments/ cancellations
will incur charges. Please note that a telephone booking confirmation is
firmly confirmed as if it were made/ confirmed in writing at that time. The
Company will attempt to fulfil Clients requirements to its best abilities
and in the event of
complaint will pass such
complaints to the Principal concerned on the Clients behalf. As agent only,
The Company will not be able to commit the Principals as to their correct
course of actions.The Company strongly recommend that the Client takes out
the adequate insurance whether or not it is a Principal’s condition of
booking. The Client is here with recommended to read theterms of any
insurance affected to satisfy themselves as to the fitness of cover. The
Company will be pleased to quote you for insurance. Should insurance be
declined you will be asked to sign our indemnity form.
CONDITIONS APPLYING TO A
AND B
Please remember that
the person making the booking accepts ALL the booking Conditions and is
liable for any amendment fees, late payments or cancellation charges that
rise on behalf of ALL the passengers in their party. In addition they are
also responsible for checking this and all future documentation and for
advising us immediately if anything is missing or incorrect.
The details on Invoice
are given in good faith based on information from
the Principal at the time
of booking. Should it transpire that any of these details differ you will be
advised immediately.
1. PAYMENT
You must pay the balance
by the due date shown on the confirmation. Please note that for some
telephone bookings full payments may be required IMMEDIATELY i.e. before you
receive confirmation. If this applies you will be advised when the booking
is made. It is very important that you pay balances when due because failure
to do so may lead to the cancellation of your holiday and still leave you
liable to the cancellation charges. If an extra “booking charge” applies,
this would have been advised at the time of booking. All credit card
payments are subject to a 2.5% charge. However where cancellation can be
avoided with the Principal a late payment fees of £20 will be applied to
your balance.
2. PASSPORTS VISA AND
HEALTH REQUIRMENTS
You are responsible for
checking all these items.
3. PASSPORT & VISA
You must consult the
relevant Embassy or Consulate for this information. Requirements may change
and you should check for up-to-date position in good time before departure.
We regret we can accept no liability if you are refused entry onto the
flight or into any country due to failure on your part to carry the correct
passport, visa or other documents required by any airline authority or
country.
4. HEALTH
Recommended in
calculations for travel may change at any time and you should consult your
doctor on current recommendations before you depart. Health requirements for
your holiday destination are outlined in the Department of Health leaflet
entitled. “The Traveller’s Guide to health @ (T4), which is available by
calling 0870 1555 455 It is your responsibility to ensure that you obtain
all recommended inoculations, take all recommended medications and follow
all
Medical advice in
relation to your trip
5. SPECIAL REQUESTS AND
MEDICAL PROBLEMS
If you have any special
requests, please advise us at the time of booking. Although we will
endeavour to pass any such requests on to the relevant supplier, we regret
we cannot guarantee any request will be met. Failure to meet any special
request will not be a breach of contract on our part. If we feel unable to
properly accommodate your particular needs, we must reserve the right to
decline/cancel your booking.
6. BEHAVIOUR
When you book with us you
accept responsibility for any damage or loss cause by you or any member of
your party. Proper payment of any such damage or loss must be paid at the
time direct to the accommodation owner or manager or other supplier. If you
fail to do so you must indemnify us against any claim include legal cost
subsequently made against us is a result of your actions. We expect all
clients to have consideration for other people. If in our opinion or in
the opinion of any other
person in authority you are behaving is such a way as to cause or to be
likely to cause distress, danger or annoyance to any third party or damage
to property , we reserve the right to terminate your arrangement without
notice. In this situation towards you ( including any return transport
arrangements will immediately cease and will not be responsible for meeting
any costs or expenses you may incur as a result making any refund or paying
compensation.
7. FORECEMAJEURE
We accept no
responsibility for and shall not be tolerating in respect of any loss or
damage or alterations, delays or changes occurring from unusual and
unforeseeable circumstances beyond our control such as war or threat of war,
civil strike, Industrial dispute including air traffic control dispute,
terrorist activity, natural and nuclear disaster, fire or adverse weather
conditions, technical problems with transport, closure or congestion of
airports or ports, cancellations of schedule by scheduled airlines. You can
check the current position on any country by telephoning the foreign and
commonwealth Office’s Travel Advice Unit on 0845850 2829
8. RECONFIRMING RETURN/ONEARD
FLIGHTS
It is your responsibility
to ensure you follow ALL RECONFIRMATIONS INSTRUCTIONS which will be shown
EITHER on the FRONT of the Invoice or on your travel documents. The company
will not be liable for any additional costs due to your failure to reconfirm
the flights.
9. DOCUMENTS DESPATCH
The address for all the
documents will be that given at the time of the booking. Documents will
normally be despatched 7 days before departure. N.B. For bookings made
within 14 days of departure it may be necessary for you to collect air
tickets at the airport. Any other vouchers will be posted /faxed or emailed
to you direct. For additional security scheduled airline tickets are usually
sent by special Delivery. And in this event this is your responsibility to
ensure receipt collection. Late bookings may also require special
Delivery/Courier delivery of documents in which case the appropriate charges
will have been advised at the time of booking.
10. THE COMPLAINT
If you have
any reason for complaint whilst on your pilgrimage, holiday, tours or any
other reservations made through us, this must be brought to the attention of
The Company’s local appointed representative/agent or the hotel management
or other supplier immediately so that action can be taken to tackle the
problem. If your representative/agent or the hotel management be unable to
resolve the problem, please contact The Company office in the UK
immediately. If the problem being still unresolved, record your complaints
on a client comment form available on request, forward it together with full
details of your complaint to The Company within 15 days after the end of
your Holiday. If you do not follow the above procedure, The Company will be
deprived of the opportunity to investigate, rectify your complaint whilst
you are on Umrah. | 
